1. The 14-Day Guarantee
You are eligible for a full refund if you request it within 14 days of a charge. No questions asked. For one-time purchases that means within 14 days of your purchase date. For subscriptions, each monthly charge has its own 14-day window measured from that charge's date — once a charge passes the 14-day mark it's no longer refundable, though you can always cancel to stop future billing (see Subscriptions below).
Consumable AI credit packs are covered by a narrower version of the same guarantee: 14 days, but only while the pack is substantially unused. See AI Credit Packs below.
2. How to Request a Refund (Self-Serve)
We don't make you jump through hoops or wait for an email reply to get your money back.
- Log in to your account at aurascriptworks.com.
- Navigate to the Support tab in your dashboard.
- Locate the active purchase you wish to return and click Request Refund.
Note: Your Support dashboard is also where you can easily export your personal data or use the "Forget Me" tool to completely delete your account.
3. Processing Time & Fraud Prevention
Refunds are initiated instantly on our end the moment you request one via your dashboard. Depending on your bank, it typically takes 2–5 business days for the funds to appear back on your original payment method.
Please note: Our Merchant of Record, Lemon Squeezy, physically processes the movement of funds and retains the right to delay, review, or deny payouts in accordance with their strict anti-fraud and risk assessment policies.
4. What Happens After a Refund?
- Your license for that specific product will immediately revert to the free/trial tier.
- If the refunded charge was a subscription payment, your subscription is also cancelled immediately — Pro access ends right away and no further charges occur.
- Our payment processor, Lemon Squeezy, will automatically send you an official email confirming the refund for your financial records. (We do not send additional automated emails.)
- You are always welcome to repurchase or resubscribe in the future if your needs change.
5. Free Trials vs. Purchases
All our extensions include a 14-day free trial so you can thoroughly test the features before buying. Your 14-day refund window begins on the actual purchase date, not the day you started the free trial — the two clocks don't overlap.
6. Subscriptions
Most of our products are one-time payments with lifetime access. Aura Story Builder additionally offers an optional monthly Pro subscription. Here is exactly how it works:
- Billing: You are charged when you subscribe and then automatically each month on that same day, until you cancel.
- Cancelling: Cancel anytime, self-serve, from the Support dashboard (Billing & Refunds tab). Cancelling stops all future charges. Your Pro access continues through the billing period you already paid for, then your account moves to the free tier. No partial refunds are issued for cancelling mid-period.
- Refunding a subscription charge: Only available within 14 days of that charge, self-serve from the same dashboard. A refund returns the full payment and cancels your subscription immediately — Pro access ends right away rather than at the end of the period. Once a charge is more than 14 days old it can no longer be refunded; at that point cancelling (above) is your only option, and you keep Pro access through the period you already paid for. There are no partial refunds — it's either a full refund inside the 14-day window, or you finish out the period you paid for.
7. AI Credit Packs
Aura Story Builder sells optional AI credit packs — a one-time top-up of credits for the AI that runs inside the app. Because credits are consumable and we are billed for the AI you run the moment you run it, credit packs have their own refund rule. A credit pack can be refunded within 14 days of purchase, but only while it is substantially unused — specifically, while no more than 5% of the pack has been spent (50 credits of a 1,000-credit pack).
Once you spend more than that, the pack is no longer refundable, even if you are still inside the 14 days. This is stated on the purchase screen before you pay, and your remaining refund allowance is shown against each pack in your dashboard. There are no partial refunds on a credit pack — it is a full refund of an almost-untouched pack, or none.
Refunding a pack removes its remaining credits from your account immediately.
Credits are valid for 60 days from the date of purchase and expire at the end of that period. Unused credits are not carried over, extended, exchanged, or refunded after expiry. Credit packs are only sold to existing Aura Story Builder owners.
None of this affects your Pro or Pro+ purchase itself, which keeps its full 14-day guarantee. Refunding a Pro or Pro+ charge does not refund any credit pack bought alongside it.
8. Contact
For refund requests or questions about this policy, sign in on our Support page: refunds are self-serve there, and the Contact & Bug Reports tab reaches us directly. You may also reach us by mail at:
Aura Scriptworks LLC
4539 N 22nd St Ste N
Phoenix, AZ 85016
USA